Financial Institutions (banks, credit unions) are supposed to be experts on their products, savings, deposits, loans, etc.

Not!

Received a notice the other day a CD was maturing and would automatically renew unless we called. The CD was a 4 month 4.44 APY, 4.38 APR. The maturity value was incorrect. Called the FI and asked them about it. They took a while to calculate the interest, couldn't do 4 months but based on a 3 month (90 day) CD, I was correct. The notice showed the wrong maturity value with the interest approximately 85% lower than it should have been. Asked for a corrected notice. They can't really do it. The computer generates these notices. It will probably post the correct interest, says the clerk. All should be okay.

Well, I'm definitely no accountant, but I do know how to manage finances, and have a handy little tool to calculate interest. I explained to the clerk, I'm not trying to be mean, but a FI should know how to handle this and make the correction. Transferred to the manager, who is busy. Left a message. Haven't heard back.

Why is it the ordinary consumer, me, has to be such an expert in finance, autos, healthcare, home repair, etc. these days?

Does anybody know what time it is? Does anybody care? I think I'll call the President.