Sat
Aug 11 2012
08:07 am

A woman recently purchased a $135 airline ticket using her debit card and SouthWest Airlines accidentally emptied her checking account of over $11,000. She wasn't the only customer affected. "Southwest blames the duplicate charges on a “website performance issue” after Friday’s half off sale to celebrate reaching 3-million Facebook fans."

Use a credit card for purchases. Use your debit card for ATM withdrawals.

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gonzone's picture

I've been told by my credit

I've been told by my credit union to use my debit card as a credit card and that I enjoy the same protections with it. Could it be that I have been misinformed and need to change this practice?

Somebody's picture

For the most part, no. The

For the most part, no. The primary difference lies with who has to deal with the short-term loss of funds when a charge is in dispute. With a debit card, the money incorrectly or fraudulently withdrawn is your money. With a credit card, it's the bank's money. In both cases, you are made whole if the charge is indeed found to be incorrect, but the anxiety and inconvenience (or even hardship) is initially much greater with the debit card.

R. Neal's picture

There have been a few

There have been a few regulatory changes as far as credit card v. debit card consumer protections, but basically it is a bank/CU policy to do that if they want. I'd get it in writing exactly what the protections are.

In general, debit cards are regulated under Reg E (electronic funds transer), and credit cards are regulated under Reg Z (credit). See CFPB discussion of Reg E and Reg Z, and FTC discussion of Reg Z consumer protections.)

I'm pretty sure that the maximum you are ever liable for in case of loss or theft of a credit card (or skimming your number, etc.) is $50, or zero if the charges occur after you report it lost or stolen.

For debit cards, it is $50, up to $500, or the full amount of the theft/unauthorized use depending on the circumstances and when you report it. It can also trigger overdraft or other fees, although I believe the bank/CU is required to credit these.

Protections also vary depending on if an unauthorized transaction is not conducted on an electronic terminal (i.e. using a swiped number), in which case you generally have more protections.

But the main problem with a debit card is that the money has left your account and you or the bank/CU has to get it back from the merchant if there's a dispute.

With a credit card, you aren't out any money until you pay your monthly statement. So if there's a dispute, you can get it taken off your statement or withhold payment of the disputed amount until it is resolved.

Another problem with debit cards involves holds on your account for amounts larger than the transaction. This usually occurs for gas pump purchases and lodging, where the merchant doesn't know what the final purchase is until it's completed. The holds are supposed to be taken off when the transaction is settled, but sometimes there are glitches and in the case of lodging the holds could be hundreds or thousands of dollars over several days until you check out. There may have been more recent regulations to address this.

R. Neal's picture

And to reiterate what the

And to reiterate what the Mrs. said, I'd suggest only using your debit card at an ATM. Otherwise, use a credit card (deduct it from your checking account like a debit if you need the discipline of a debit card) and pay off the full amount at the end of the month to avoid finance charges. That way you use the bank's money for the rest of the month interest free instead of them eliminating the float on yours.

You could also have two credit cards, one with a low limit for day-to-day purchases that you pay off monthly and another for making monthly payments on larger purchases.

tennesseevaluesauthority's picture

Since I don't own a credit card...

Am I officially banned from making purchases other than with cash?

bizgrrl's picture

Nope.

Nope.

xmd's picture

Another advantage with using

Another advantage with using my "debit" card as a credit card at my CU is I get reward points that do indeed add up. I did not believe it until I tried it and now I have enough points to get a nice hotel room for several nights at quite a few places. It is just one example of what you can use them for. Now everytime I use it, I hit cancel on the machine or sign the reciept and presto it's a credit card transaction.

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