Tue
Oct 20 2009
09:56 pm

The S&W Grand opened today, a soft opening ahead of their public opening Wednesday. We lucked into an awesome meal of liver and onions, veal meatloaf, beef stroganoff, and desserts to die for. The lemon icebox pie was hands down favorite, but ...the chocolate ganache cake, the coconut pineapple cake, and the whoopie pies were each incredible.

Liver and onions. very light and tender, nice tomatoey sauce. liver could have been cut thinner. owner Stephanie Balest agreed. it was so good, and I am not a liver fan

more pics here, from dinner tonight and some candids from the Sunday open house.

Stick Thrower's picture

Huh?

Whoopie Pies? Chocolate cookie-cakes filled with crisco-y goodness???

My mom used to make those up in NW Illinois, and no one I've ever met since has heard of them except for a Mennonite guy I knew in college. Now I'm more excited than ever about the S&W.

Liver, on the other hand, is about the only thing I can't eat, no matter how thin it's sliced. Really, you should have made two separate posts about this. Thinner? That picture looks like the entire organ.

smalc's picture

My wife's south central PA

My wife's south central PA family makes whoopie pies all the time. Not just chocolate, but also pumpkin, gingerbread, and others. I had never heard of them until we were married.

sugarfatpie's picture

Went there last night with

Went there last night with several generations of local family, the oldest of which all had fond memories of the original S&W.

We were all kind of underwhelmed.
The food was good, but unimaginative and overpriced.
Individual items seem reasonably priced, but its the a-la-carte sides that get you. You order a 25$ steak, and get just that. No salad, no sides. A steak on a plate (which was very good by the way). With salad and sides, your dinner approaches 40$, and is no better than what you can get nearby for 20$.

If they're going to go that route they need a much more imaginative menu.
As it is, its a "period piece" of a restaurant. Great for taking out of towners to, given the wonderful restoration, but ultimately it won't make it without offering either more interesting cuisine or cutting prices.

Also, 6.95$ for a bottle of beer? Not gonna survive on that.

I hope they wake up. Its a fantastic restoration and a great addition to downtown. Every town should have something like this and only a few do.

-Sugarfatpie (AKA Alex Pulsipher)

"X-Rays are a hoax."-Lord Kelvin

Tamara Shepherd's picture

Ditto from a friend of mine, Alex

We were all kind of underwhelmed.
The food was good, but unimaginative and overpriced.

This is the same critique a friend gave me just last night, Alex.

She and her husband each had an entree, a side salad, a glass of wine before and a cup of coffee after. They skipped dessert.

After tax and tip, she said the damage was $90--and they, too, were "underwhelmed."

It looks like a perfectly lovely restoration and I'm glad to see it, too. Still, the S&W sounds to be beyond our means. We don't spend $180 for our family of four to eat out...

rocketsquirrel's picture

Overpriced? are you kidding

Overpriced?

are you kidding me? Let's see: (link to their menu.)

fish n chips for $8.95.
a juicy angus steak sandwich with fries for $9.95.
baked spaghetti pie with eggplant for $12.95.
country fried chicken with mashed potatoes and sugar snap peas for $13.95 (that's two sides).
ham steak with collard greens for $13.95.

What do you people want?

Just because its the S&W, don't expect prices from 30 years ago. But there are definitely some deals and imagination in the menu. You don't have to order the most expensive thing on the menu.

And I split the steak sandwich with my son for lunch the other day because it was too big for me. Our total tab for two was $13.

Now that said, the gentlemen next to us were complaining about the size of a salad. perhaps they were expecting one of those monstrous salads that you can get at Calhouns or TGI Fridays.

Perhaps folks need to think about realistic prices and portions. Not only does their menu express a heritage for the S&W (liver and onions, collard greens, etc.), it has items at almost every price point.

I hear they are selling out almost every day, so they must be appealing to someone.

Tamara Shepherd's picture

Hadn't seen the menu, rs.

Hadn't seen the menu, rs.

Just know this couple somehow spent about $35 each, before tax and tip, to have spent $90 total, after tax and tip.

Sounded a bit steep to me--for beef stroganoff on a worknight, I mean.

I'll take a look...

Tamara Shepherd's picture

Just back from that menu...

I can't speak to portion sizes, of course, but based on that menu the "country cooking" is higher than Cracker Barrel, the steaks are higher than O'Charley's, and the seafood is higher than Red Lobster.

Guess I'll just slink on outta here and cease embarrassing my middle-class self...

citizenX's picture

BRINGS BACK MEMORIES

I visited the S&W for dinner the other night and was very pleased with the excellent renovations which have been done on the property. However, I miss the fact that it is no longer a cafeteria. I tend to agree with sugarfatpie as I was also underwhelmed. It seemed a bit over priced to me and the food lacked imagination.

I really think a nice cafeteria would be a huge success in Downtown Knoxville. I know the S&W was a success in my day. I can recall having lunch at the S&W every time I had a chance. There was a sign about halfway down the stairs (which lead to the serving line) that read "YOU ARE LESS THAN SIX MINUTES FROM BEING SERVED." You picked up your tray and literally breezed through the serving line. A skilled staff of servers dished up some of the best "home cooked" food in the city....several meats and vegetables to choose from. Delicious salads and button popping deserts were also available along the line.

The food was worth "writing home about" and the service was unmatched anywhere in town. Porters were waiting at the cash register to take your tray and escort you to your table. They would efficiently set all of the dishes you had selected onto the table and, during the course of the meal, would provide fresh tea or coffee whenever needed. The meals were reasonably priced and someone on a limited budget could get a nourishing and filling meal without going bankrupt. The real key to the success of the old S&W was volume and darn good food. Plain and simple. They served hundreds of people each day and made a pretty good living at that location.

Those were the days. The S&W is now more upscale with a bar on both levels. The meals are, in my opinion, a bit over priced, and not as good as one might hope for. I have serious doubts that the S&W will survive long unless some changes are made. It isn't that I want to turn back the clock and return to the 1950's but rather re-capture the essence of what the S&W once was to the citizens of Knoxville. It was a place where folks could take their children to have a healthy meal. The kids were then rewarded with movies and cartoons which were available after they had finished their meals. A place where the secretary or businessman could grab a great lunch for a reasonable price and still make it back to work on time. A place where folks went after church on Sunday or before a movie at the Tennessee Theater on Saturday night. I remember the lady who played the organ while we ate. She could play just about any song you could name and was happy to do so. I must admit I miss my old S&W.

Come to think of it maybe I do want to turn back the clock just a little bit. Having dinner the other night at the S&W seemed to open the flood gates of my memory and I must admit I miss the way it once was.

I wish the new owners the very best of luck with their restaurant and I shall be eternally grateful that they had the foresight and energy to restore the S&W and make it available to the public once again. I certainly don't want to see their business fail....I want them to become a huge success. Just because I miss the old days does not mean I don't recognize the changing times and changing tastes in downtown restaurants.

michael kaplan's picture

I really think a nice

I really think a nice cafeteria would be a huge success in Downtown Knoxville.

I wonder why this formula no longer seems to work. When I returned to New York in 1984 after living abroad for nearly 16 years, I was shocked to find that all the great cafeterias had closed. People of every income level ate in them because of the incredibly good food, quick service and comfortable ambience.

So it was with great delight that, moving south, I found cafeterias in these parts to be alive and well. My local favorite was Morrison's in West Town Mall until the chain was bought by Ruby Tuesday and closed. I was a regular customer of S&S in Bearden until I moved out of the neighborhood. And I'm a big fan of K&W when I travel in the Carolinas and Virginia.

BTW I've been told that a Hammond organ is in the S&W's future.

BoB W.'s picture

the way things were

My memories of the old S&W are the same as yours. I have always liked the cafeteria/buffet concept. I like to see what I eat before choosing. If it doesn't look good, I probably won't enjoy it. I miss drive-in movies too. OK, so I'm nostalgic... there are worse things.

bizgrrl's picture

I lived in Knoxville for the

I lived in Knoxville for the first 27 years of my life and cannot remember ever going to the S&W. Yes, I did spend a lot of time downtown. Maybe because we had a big family, six kids, and couldn't afford it. I'll have to ask Mom. My main restaurant experience memories are the UT Faculty Club (they had a great buffet) and Lazy Susan (all you can eat).

I am a little curious about how reasonable the prices were back in the day. I have been to a few cafeterias and the food always ends up being more expensive than I expect. You get a little of this, a little of that, by the time you are done, it's expensive.

Lucky for me I have no expectations. I really look forward to visiting the new S&W. I've eaten at the Northshore Brasserie and it was exceptional.

Stan G's picture

Certainly not doubting you,

Certainly not doubting you, but find that hard to believe. I thought everyone who lived in Knoxville in those years ate at the S&W. My roommates and I wouldn't have survived our first few months in Knoxville had it not been for the S&W. We had to chose carefully to get through the month but it was affordable.

Years later, I discovered the cafeteria in Strong Hall. Best food and most reasonable prices in Knoxville. One of the favorite spots for the Sunday after church crowd.

citizenX's picture

SORRY YOU MISSED THE S&W

I'm sorry that bizgirl missed out on the S&W during its long history in downtown Knoxville. But the Lazy Susan on Broadway was also a great little restaurant. The place had huge round tables with a lazy susan in the center. They provided home style cooking which was served in abundance from steaming bowls placed onto the revolving lazy susan. It was always such fun to eat there. The place was always packed and the prices were great.

It was not uncommon to see local little league coaches bring in the whole team for a meal following a game. The kids loved to spin the lazy susan until they arrived at the dish they wanted to sample. There was something for everyone's taste.

Everyone paid the same price, no matter how much or how little you ate. The waiters just kept filling the bowls and the patrons kept dishing out as much as they wanted. It was a great family restaurant and I hated to see it go. Thank you so much for reminding me of The Lazy Susan!! I hadn't thought about it in years. Wouldn't you love to see that kind of place back on Broadway? No wonder so many folks run through Mickey D's to feed their families....that's all they can afford these days. A family of four could eat at the Lazy Susan for around $20.00 or $25.00 bucks and that included meal, beverage, desert and tip. Not bad for a nourishing meal for the whole family, huh? As I recall the lunch meals were $5.00 for everything.

I recall that the S%W did well even during the three recessions the country experienced during the Eisenhower administration. Two of the recessions weren't too bad but the third one was a "doozy" and a number of restaurants in Knoxville went belly up. But not the S&W...they were virtually recession proof. They just added more pinto beans, cabbage, collard greens and cornbread to the menu and no one left hungry or broke.

I love the way young folks are working hard to preserve the past. They are restoring old houses and converting schools into condos. But what about restoring the concept of a reasonably priced family restaurant downtown or on Broadway? I think it would be a real success if someone were willing to bring back a good cafeteria or a new Lazy Susan home style restaurant to the community. Nostalgia is the trend in homes and furnishings. People seem to long for a simpler way of life. What about family oriented restaurants and cafeteria's? I would be there every night. And I can assure you we would have healthier kids if they ate less junk food and had a nice meal consisting of meats, veggies, and fresh salads.

Thanks again for mentioning The Lazy Susan. The building is still there if anyone wants to venture into the past.

Factchecker's picture

..."country cooking" is

..."country cooking" is higher than Cracker Barrel, the steaks are higher than O'Charley's, and the seafood is higher than Red Lobster.

I'm sensitive to the price issue, but anyone should factor in a deep discount to endure the generica hell of those places. Not to mention the quality (or lack thereof) of their food.

Tamara Shepherd's picture

Sure, fc, but...

Sure, fc, but...

I'm sensitive to the price issue,

...I guess I'm MORE sensitive to it :-)

The new S&W's a positively dreamy destination. Y'all chow down.

citizenX's picture

COUNTRY COOKING

Country cooking, if done correctly by "real country cooks." can't be beat. The lady who made biscuits for the S&W was one of those real good cooks. You could throw the biscuits up into the air and they would fairly float down to your plate like a feather....they were light and delicious.

And the cornbread muffins were to die for. Drenched in real butter and crusty on the bottom. And, the pinto beans were cooked all day long in deep pots and seasoned with ham hocks.

There is simply no comparison between the offerings of the Cracker Barrel and the S&W. It's the equivalent of comparing chicken poop to chicken salad. I wish you could have sampled the food from the Lazy Susan and the S&w so you would change your mind about "Country Cooking." You don't know what you have been missing.

R. Neal's picture

Interesting discussion re.

Interesting discussion re. prices, menu, etc. I think part of S&W's challenge may be the perception of "S&W Cafeteria" v. "S&W Grand." It's no longer a cafeteria, it's a restaurant. Here's a comparison between the Regas menu and the S&W menu:


S&W Grand Regas
Fench Onion Soup $5.95 French Onion Soup  $5.25
House salad  $5.95 House salad  $6.25
Salad w/grilled chicken  $6.95 Fried chicken strip salad  $11.95
Bibb wedge salad  $7.95 Iceberg wedge salad  $6.25
Jumbo shrimp tempura  $9.95 Shrimp cocktail  $9.95
Oysters Rockafella  $9.95 Fried calamari  $9.95
Filet mignon  $24.95 Filet mignon  $25.95
NY Strip  $25.95 NY Strip  $24.95
Baked flounder  $15.95 Baked schrod  $18.95
Country fried chicken $13.95 Fried chicken strips  $11.95


The menus are so different it's hard to compare. But to me, the prices are about the same for similar dishes. Regas is more of a "traditional" restaurant with classic offerings (including lobster tail). S&W Grand seems like more of a "fusion" restaurant with updated and (to me) more creative offerings. S&W is a little more casual, and also caters to lunch business with sandwiches and such, whereas Regas is more focused on dinner and fine dining. But I think it's fair to compare them given their location and what they are trying to be. And S&W compares very favorably in that regard, at least on paper.

And I'm not dissing Regas. I like the place, and have always had great food there and never a bad experience, going back almost 50 years. It's a Knoxville tradition. I'm looking forward to the same for the S&W Grand. And Knoxville is lucky to have these two great restaurants downtown.

rocketsquirrel's picture

yep Regas has an interesting

yep Regas has an interesting menu too. I believe their burger is $8.95 or $9.95. The three of us can eat there for a light dinner for around $40-50, with drinks. You should check out Regas on a First Friday. live music, dinner in the bar area. Times do change and it is not just your grandparents' Regas anymore.

Again, something for everyone. Are we really comparing apples to apples here? Red Lobster? O'Charleys? Cracker Barrel?

folks, come on. Do you even know what it took for these people to take the risk on such an undertaking in such an economy?

Are Knoxvillians ever happy about anything?

The S&W is not a cafeteria. We can and should talk about what it is, and even what it was. But not what it isn't. That's not fair. These people are taking the next step and I admire them greatly. If you want Cracker Barrel, go for it.

sugarfatpie's picture

Are Knoxvillians ever happy

Are Knoxvillians ever happy about anything?

Oh please Mr Squirrel, you are exhibiting exactly the behavior that often makes contributing to online discussions unrewarding. When you seize on one statement that strikes you the wrong way and magnify it to the point of absurdity, meanwhile ignoring everything else that was said, you make people wish they had never contributed anything. Is that what you set out to do?

Regarding the menu comparisons, given the location I think La Costa would be a better comparison. Their NY Strip is 21$ and comes with what would be two sides at S&W. Get a salad with it and you are up to 24$. A NY Strip with two sides and a salad at S&W will put you right at 42$.

I happen to think the menu at La Costa is about ten times more imaginative than the S&W, and they do as much local and organic food as possible. I'm not sure where S&W gets their food, but they sure don't make a point about being local or green. Granted, La Costa is not a glitzy restoration, but we're comparing menus right?

Just to reiterate - since some of you all seem to need a point driven home three or four times until you get it - I think the S&W is a lovely restoration and I'm thrilled that they did it. Regarding the menu I would like to see one of two things: more imagination or cheaper prices. I just don't think they'll make it without one or the other.

Now I'm quite sure that the S&W can coast on nostalgia and a diligent restoration for a while. But a day will come, sooner probably than anyone wants to think, when business will slack off and they will need to either cut prices or get more creative with the menu (probably both) just to stay afloat.

-Sugarfatpie (AKA Alex Pulsipher)

"X-Rays are a hoax."-Lord Kelvin

michael kaplan's picture

With all due respect to

With all due respect to those who invested their energy and money in this welcome restoration, couldn't they have done the really imaginative thing by inviting Wright's or S&S to run the place as a cafeteria? Maybe I'm out of touch with the fiscal reality of opening a business downtown, but it seems like Harold's, Line's and Pete's did (and do) just fine running popular, affordable eateries.

sugarfatpie's picture

I think cafeterias went with

I think cafeterias went with the advent of the "all you can eat" buffet due to the lower labor cost of running a buffet.
Instead of paying three or four people to dish out food, you can cut prices and draw in more people with the prospect of stuffing themselves.

-Sugarfatpie (AKA Alex Pulsipher)

"X-Rays are a hoax."-Lord Kelvin

Factchecker's picture

Guess I should slink out and cease embarrassing my snob self

No offense intended, Tamara, but the atmosphere differences between those examples and S&W really are extreme and counts for a lot in the menu prices. I think real estate prices downtown are crazy, but people are living there again (hurray!) and that's where S&W is doing business.

Too, I'd pick the S&W atmosphere any day over Regas. I can't remember whether I saw TeeVees at the S&W, but I'd be forgiving of a small one or two. Why is it that so many restaurants insist on plastering their walls with TV screens?! They are way too common and very distracting. TV is what you have to do at home when you can't go out and have a special experience. There is nothing special about TV.

citizenX's picture

WE ARE ALL MOST GRATEFUL

I think all of us, as citizens of K-town, are extremely grateful and happy that the S&W is operational once again. I am pleased that someone had the good sense and dollars necessary to save this landmark property. They have rolled the dice and invested much sweat and treasure into this project and I know everyone wishes them every success.

Just because I (and others) have drifted back into the past does not mean we are blind to the future of this fine restaurant. I agree with RS, lets all give them a fair chance to succeed and let's try to patronize them as much as possible in order to assure that success.

I'm rooting for them and I plan to eat there again as soon as possible. But please be patient with those of us who remember the S&W the way it once was. Who knows, someday. when your son is all grown up and the S&W has transformed itself once again to reflect the changing times, he may look at you and say, "Gosh, Dad, do you remember when we used to come here for a great sandwich before taking in a movie at the Tennessee? I really miss the way it once was, don't you?" And, you'll probably say, "Yes. It's a great restaurant, Son, but what happened to the $13.00 meals?"

Each generation seems to have its own special set of memories. The OLD S&W fits into that category for me....a special set of memories from a time (long past) when I went there with my Dad. Sorry if my postings seemed negative. It was not my intention. I guess I was just day dreaming about the people and the places I miss so much. I take comfort knowing that a whole new generation now has the chance to accumulate memories surrounding the S&W.

And, thanks for the copy of the menu. I think it will prove very helpful to everyone who has not yet had a chance to dine at the new S&W. Three cheers for the NEW S&W...may they last a million years!!

KC's picture

The S&W is not a cafeteria.

The S&W is not a cafeteria. We can and should talk about what it is, and even what it was. But not what it isn't. That's not fair. These people are taking the next step and I admire them greatly. If you want Cracker Barrel, go for it.

Well, it seems to have been "PRed" as a throwback to the old S&W, and I think that may be where the disappointment is greatest. Not in the food, their prices, or the service, but in the fact that apparently some customers were expecting more of the "old" S&W.

Those days are gone forever, in both style and substance, and in a lot of ways for the better, but I don't think those longing for a little more of the past are necessarily wrong, I think their disappointment may be a little misdirected.

Remember (no pun intended), and this from an old Blue Circle boy, our fond memories are really less about the places we've gone than they are about the people we shared them with and the feelings we felt.

The buildings and businesses, usually, tend to last a little longer (or can be restored) unlike the people and events that we really miss about those days.

The dogmas of the quiet past, are inadequate to the stormy present.
President Abraham Lincoln 1862

rocketsquirrel's picture

Today's News Sentinel has a

Today's News Sentinel has a story about Ramsey's Cafeteria announcing it is closing. Catering may continue.

michael kaplan's picture

Thanks for the

Thanks for the link.

Longtime Knoxville eatery Ramsey's Restaurant served its last meal Tuesday after months of struggling to survive the economic downturn.

Has anyone posed the question of whether downtown (or Knoxville, for that matter) can sustain more restaurants? Is the proliferation of restaurants another "bubble" similar to condo construction, where cheap credit has, in the end, led to bank failures? Now we have more "condos" for lease than for sale. Will we have more liver and onions than mouths and wallets?

Hayduke's picture

No vegetarians allowed

Who opens a downtown restaurant these days with no vegetarian options whatsoever? On the plus side, it will save me the trouble of being underwhelmed. The renovation is very nice even if I wasn't here before to remember it.

Hayduke's picture

Two words: rabbit starvation

Two words: rabbit starvation. You want marbled cuts, you're going to have to go carnivore.

sugarfatpie's picture

Yeah, I thought that was

Yeah, I thought that was lame too. Yet more evidence that a 1970s menu aint gonna cut it these days.

-Sugarfatpie (AKA Alex Pulsipher)

"X-Rays are a hoax."-Lord Kelvin

Stan G's picture

Glanced at the menu the

Glanced at the menu the other day and noted that there were no vegetarian entries. You can get an side of fried okra for $4.95. All sides are $4.95 and some looked interesting, but not at that price. The okra would have to be hand breaded and served in a puddle of cooking oil to be genuine S&W.

While I appreciate the attention to structural detail, it's much to light and bright for the S&W. Surely there are color photos somewhere, not that I would expect any changes at this time.

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