The 27 cases alleged numerous safety concerns and potential legal violations found during a series of inspections of those stores between 2020 and 2023, and found that understaffing contributed significantly to many of the issues. Inspectors identified insufficient staff for the volume of prescriptions, dispensing errors, prescription delays, dirty equipment, trash throughout the pharmacies, expired medications, poor drug security and failure to report losses of controlled substances, among other issues.

CVS to pay Ohio $1.5 million in penalties over understaffing and other safety issues at pharmacies