Diamond
1000 Lufkin Road
Apex, NC 27539

To Whom It May Concern:

I recently purchased your Diamond 6 Piece Multipurpose File Set (Juego De Limas Multiuso De 6 Piezas) at a local home improvement store and wanted to let you know about a concern I have with your product.

It seems the Diamond 6 Piece Multipurpose File Set is packaged in some sort of indestructible plastic material heretofore unknown in modern materials science, making it difficult if not nearly impossible to get to your product in order to actually be able to use it.

It is certainly stylish and attractive packaging, and without a doubt sturdy. But, after several minutes of trying to open it by way of scissors, knives, hacksaws, and various other implements at hand, I very nearly gave up. Nonetheless, I am not usually one to concede defeat so easily, and I was really in need of using one of the files in the Diamond 6 Piece Multipurpose File Set.

So, I persevered.

After much effort, even more cursing, and some minor personal injury (don’t' worry -- it's healing up nicely and I'm not generally a litigious sort of person), I was finally able to gain access to my new Diamond 6 Piece Multipurpose File Set. I note that the packaging warns users to wear safety goggles when using the product. You might also consider warning purchasers to wear safety goggles when opening the product.

I am pleased to report, however, that once I was able to remove the Diamond 6 Piece Multipurpose File Set from its robust packaging, I was quite impressed with the quality, utility, and indeed overall value of your product. If the Diamond 6 Piece Multipurpose File Set proves anywhere near as tough and durable as the packaging in which it arrived, I'm confident I am looking forward to a lifetime of trouble-free service from your product.

I thought perhaps your crack team of materials and packaging science engineers down at the lab might at least appreciate some positive forensic feedback on their excellent packaging design. Might I also suggest they look in to acquiring federal contracts for use of these materials in the manufacture of bullet-proof armor, reentry heat shield tiles for the Space Shuttle, or the like.

OK, then.

R. Neal

P.S. If it were not for the fact that they are off the air and on to other pursuits, this would also make for an amusing Seinfeld episode: "They want you to BUY the product, but they don't want you to USE the product." You could shop it around.