Right there with you. Haven't yet pulled the trigger because I hate to abandon local journalism.

Oh wait....

Compass is cheaper and has actual local journalism. Round that out with KnoxTNTtoday and wbir/wate and there you go.

I thought I might call the TN Attorney General to find out if a company can back charge for services that were already paid for based on a billed rate.

I went to the TN Attorney General's web site
(link...)

I see there is a link to "File a Consumer Complaint."
Not sure if this is where the question should be asked, but I'll try.

I click on the link and am taken to a new web page to "File a Consumer Complaint."
(link...)

I see there is a link to
"To file a complaint against a company, an individual, or a business entity, go to DCA's internet complaint form here.

I click on the link and am taken to a new web page for the TN Dept of Commerce and Insurance.
(link...)

On the TN Dept of Commerce and Insurance web page there is a link to "File a Complaint.
I click on the link and am taken to a new TN Dept of Commerce and Insurance web page for "File a Complaint".
(link...)

There is a link on this new page for "Online Complaint Form."
I finally get to what appears to be the beginning of an online complaint process.
It looks like a person may have to login, but there is a link to "Continue as Guest."

Then I find out that this type of complaint is for types of businesses/professions that are licensed by the state.
Not a fit.
Guess I'll have to make a phone call.
I'm really curious to find out if this type of billing is legal.

Try the "consumer affairs complaint" section in the dropdown. Looks like that's for general types of complaints.

I bit on the $9.99 per month online subscription. I finally decided it wasn't worth even that. Even though I signed up online I found no way to unsubscribe online. I sent an email and was told I would have to call a customer service person to unsubscribe. Still working on unsubscribing. Nothing yet.

Memphis, Nashville and Knoxville have all been GANNETTIZED. there are good reporters at the Commercial Appeal here in Memphis (mostly younger and cheaper than the ones they replaced) but I refuse to subscribe as long as Gannett owns them. we have the online Daily Memphian, to which I do subscribe.

Besides, for Vol news, there is always 24/7 sports!

Well, I just looked up my account. I pay about $120 / year for 7 day delivery and everything else. That includes online. Who knows what it will be when my bill is due again. About the only reason I keep it is the comics. I found a comic web page that can take it's place for $2 month once I cancel KS. I will truly miss not having an actual paper to read in the morn. Moved to K'town for good in '82. Got the Journal in the Morn, Sentinel in the afternoon. Loved both of them.

I gave up on KNS a long time ago....as in years ago. It just seemed to be more filler and less news at some point. As a native, I find that kind of sad. That said, once I found I could get the New York Times (NYT) delivered locally -- in my case around 2004 or so -- I went with that and continue to do so and dropped KNS. I can get whatever local news I want mostly from reading online stuff that has ads included -- like WBIR, KnoxTN Today, or whatever -- and feel just as informed. I'm much more interested in the density of coverage and news provided by NYT. Yes, it is expensive relatively speaking, but I like a real paper in my hands every day. I think the KNS might print the NYT locally. Just another example of the world changing to more of a "national" or consolidated model in many ways for media.

We are lucky to have a wonderful, adorable, local paper in Blount County, Maryville Daily Times. We get it in the morning, thus still have a paper in hand just like I prefer.

Unfortunately, I knew this was coming to Knoxville when the Gannett McNews operation gobbled up the News-Sentinel. They ruined the Tennessean years ago and finally have completed the process of getting rid of virtually anyone and everyone who has any knowledge whatsoever of Nashville or the State of Tennessee longer than a couple of years at most. I dropped my subscription a few years ago, and every time I happen upon a copy, I realize that I have missed absolutely nothing -- because Gannett offers absolutely nothing of substance.

Sad for Knoxville and the East Tennessee area. RIP to a real newspaper and condolences to the public. I cannot envision why anyone would think the KNS is worth the subscription price.